Most prescription savings cards cover a narrow scope of treatments, which overcomplicates the savings process. As a result, patients are often left confused about how to redeem savings and may end up actually paying more for their prescriptions. Discounts change frequently and branded products are not always covered, leading to patients and providers losing confidence in the cards and programs themselves.
Galderma CareConnect is a patient savings program that consolidates Galderma’s prescriptions into one savings portal that’s accessible for patients and “Remarkably Simple” to use.
- Build awareness of the savings program among qualified patients.
- Make the program easier to access for patients.
- Inform more potential patients about their eligibility for the program.
Strategy & Execution
Schaefer led the Galderma CareConnect launch with a few key strategic imperatives: communicate the scope of Galderma prescriptions covered under the program and quickly build awareness of the program among patients, healthcare providers, and pharmacists. We developed a comprehensive, multi-channel campaign around the tagline “Remarkably Simple.” This included traditional advertising, digital ads, video, paid digital media, display targeting, customized email marketing as well as personal and non-personal sales support.
Connecting Patients with Care
At the core of this comprehensive campaign was GaldermaCC.com, a centralized location for information about the savings program. The site was strategically developed to communicate key information to each of our core audiences:
- Patients – Information about savings, ease of use and a great opportunity to quickly download a GCC card.
- Healthcare Professionals – Key points to share with their patients when prescribing Galderma products, information about pharmacy access and a portfolio of products on the card.
- Pharmacists – Information about patient eligibility.
The website follows a clean design and user-friendly navigation to make the user experience just as “Remarkably Simple” as the Galderma CareConnect program itself. In addition, the website utilizes a seamless API to connect directly with the card provider, so that a unique card can be generated in just seconds when the user chooses to download.
By making this direct connection, we are able to utilize technology and data to measure card redemption rates at pharmacies across the country and measure the success of marketing campaigns in market.
- In less than two years, Galderma Care Connect site metrics have steadily climbed month after month.
- To date, Galderma Care Connect has reached more than one million unique patients.
- As of June 2019, more than 3 million prescriptions have been processed through the Galderma Care Connect portal, saving patients, healthcare providers, and pharmacists valuable time and money.
- MM&M Gold Award for Best Payer Marketing.
Make Life Better
Navigating healthcare can be a confusing process for patients and even some healthcare providers. By creating the Galderma CareConnect website, we were able to help more people download a patients’ savings card and connect them with more affordable care.
When Sight Sciences approached Schaefer to help launch their new OMNI® Surgical System , we set our eyes on the prize and got to work.
The OMNI Surgical System Breakthrough
The OMNI Surgical System by Sight Sciences is a ground-breaking solution for ophthalmologists that allows them to perform two different procedures on patients who need intervention in the conventional outflow pathway. It also allows surgeons to treat patients who had prior cataract surgery where they couldn’t before. That’s a long way to say, OMNI does something no other device on the market can. Clearly, we were looking forward to the challenge of launching the new OMNI Surgical System.
Devising core brand messaging takes hours of research, strategy, discussion, and countless iterations to finalize a succinct message that cuts through the noise of a competitive space. Ultimately, we selected the core brand message of “Intelligent design meets the proven pathway,” which is a powerful message to ophthalmologists. It speaks to OMNI’s ability to impact 360-degrees of the conventional outflow pathway with one device, which was impossible in prior devices, making the procedure much more convenient.
Since OMNI is the next generation of two previous devices, it required a new identity and logo that represented the innovation and elegance of the new and improved OMNI Surgical System.
We created a mark that conveys the functionality of the device and nods to the shape of the eye. The single circle represents the unity of the OMNI device, while the two circles contained within point to the two procedures it empowers surgeons to perform. When added together, the three complete circles illustrate the three points of resistance in the conventional outflow pathway which can be navigated by the new OMNI device.
Launching a new ophthalmic product is no easy feat, and the Sight Sciences team was looking to make a splash in an extremely competitive landscape. The new OMNI device launched in September of 2018, and because of its quality and utility, quickly gained traction from surgeons.
OMNI released their new device with incredibly lofty sales goals for the first quarter of 2019. We’re proud to have helped them meet their goals sooner than expected, and place the new OMNI device among the top tier of surgical devices for ophthalmologists in record time. Now, the industry is taking notice and key industry thought leaders are singing the praises of the OMNI device, which only solidifies its place as one of the leaders in the market.
Making Life Better
Schaefer Advertising is always searching for ways to use our work to make life better, and it’s clear that the new OMNI surgical system can have a large, positive effect on many people.
Before OMNI, ophthalmologists would have to use multiple devices to achieve the same end goal. OMNI provides an elegant solution for ophthalmologists and its dual-purpose design makes it an excellent option for treating a wider range of patients. OMNI gives surgeons a powerful way to help people address a sight-threatening condition.
It’s been 4 years since Moncrief Cancer Institute, part of UT Southwestern’s world-renowned NCI designated cancer program, last presented an annual report, and since then there has been tremendous growth in outreach activities and services provided. Consequently, Moncrief came to Schaefer looking for a way to update the community on news, growth, and upcoming plans in a way that was engaging and went beyond the standard annual report.
Instead of simply presenting the information in a passive way, we wanted to ask something of the reader while at the same time introducing Moncrief’s brand essence and subsequently creating an umbrella under which future materials could be produced.
The central theme of the report acknowledged that no one is for cancer; therefore everyone’s against it. Or in other words, everyone is fighting cancer. Not just those directly affected by the pervasive disease, but each of us in our own way is in the fight. That’s a concept that not everyone grasps. So we took the opportunity to position Moncrief as a leader in the fight against cancer.
Moncrief has taken on the role of informing and empowering the entire community to rally around the fight against cancer. With this idea in mind, the report specifically dove into how Moncrief is helping reduce the threat of cancer in our community through education and putting the right resources in the right places to make superlative cancer care and treatment available to those in need. And coming full circle, through the Moncrief Cancer Institute programs we are providing a platform for the community to engage in the fight, whether for themselves or for others.
Photography by Dennis Murphy
Congratulations to client and Near Southside neighbor, Moncrief Cancer Institute, on their brand-new, state-of-the-art mobile clinic! We may have designed the outside, but the inside is the exciting part. Soon, services like cancer screenings, one-on-one exercise sessions, personalized nutrition planning, clinical support and more will be coming directly to the people of Tarrant County and surrounding areas.
Moncrief Cancer Institute in Fort Worth offers the premier breast cancer screening experience because everything from the rooms to the robe are tailored to making it as quick and comfortable an experience as possible. When they asked us to help promote this new service, we knew right where to start. After all, what better way to promote a premier experience than with a premier experience?
For Moncrief Cancer Institute’s Future of Academic Medicine event, we used a silver foil on two types of paper to create an upscale invitation. The main imagery on the sleeve is a line rendering of their building, which stands out well from the blue background. The use of silver foil in the negative space of the invitation also created a striking effect.
Flu season is once again upon us. And without knowing it, a lot of extra germs could be as well.
The CDC requires healthcare providers to post visual alerts instructing patients to practice respiratory hygiene or cough etiquette. Most of the time, this manifests itself as cheesy cartoon illustrations, which are printed and laminated in-house. In other words, another flyer in a hospital or clinic that you don’t care to read. When JPS brought this challenge to Schaefer, we found a way to get the message noticed.
Photography by Robie Capps
WayPoint Healthcare Advisors is a healthcare consulting firm in Fort Worth, Texas led by two senior level executives, each with 20+ years of experience in healthcare consulting. Faced with a rapidly changing healthcare environment, WayPoint Healthcare Advisors needed to evaluate their marketing initiatives. We worked with the WayPoint leadership to develop new branding and marketing materials to support public relation initiatives. This logo was initially launched through email marketing and a new website.
JPS Foundation is a non-profit arm of John Peter Smith Hospital that helps raise money for things the hospital budget doesn’t cover such as baby supplies for low-income women, clothes for the homeless and medicines for those who can’t afford them.
When it came time for their annual employee giving campaign, they came to us with a challenge. Donations had been in decline for several years, as well as the number of employees who were donating. Employee involvement is an important metric when applying for funding, so it was up to us to bring the numbers up.
When you think of fundraisers for non-profits, you might think about the poster board thermometer that is gradually filled in with red sharpie. When the goal is a large sum of money, it can easily feel like the dollar or two you have to spare won’t make much of a dent. Since we needed as many people to participate as possible, we had to overcome this perception.
Our idea was to show that a small donation—even as little as a dollar—could actually have a real impact. That’s because many of the things JPS Foundation provides, such as a pair of socks or a pedometer, cost very little. We called the campaign Small Change, Big Impact and used a series of four videos to show how even inexpensive items could make a big difference in a person’s life.
It’s clear that JPS employees took the message to heart. JPS Foundation raised over $200,000 as a result of this campaign, up from $95,000 the previous year. The number of employees who participated also rose from 685 to 1019 in one year. And while it’s always great to see that a campaign worked, we’re most proud of the real, life-changing impact those stats represent.
Last year, JPS Health Network charged us with reinvigorating their brand and changing the perception that this county hospital was dated, distant and becoming irrelevant in the community. By doing so, we could inspire the employees within the network to have greater pride in their organization and in the quality care they provide for their patients.
The new JPS Health Network logo consists of the JPS icon and the tagline “Centered in Care, Powered by Pride.” The tagline is given new prominence to clearly define the JPS commitment to excellent patient care. It’s necessary to evolve logos over time to keep them relevant as the assumptions made when the initial logo was established may no longer hold true. The color-enhanced JPS logo reflects the vibrancy, diversity and energy of their staff today while maintaining the core blue icon that is so well recognized in the community.
We found that almost 80% of their printing used four or five colors. With this discovery, we saw an opportunity to introduce more color to the logo that would not impact the budget for printing and would deliver greater impact in digital mediums.
Visually, this is not a drastic overhaul of an identity but a very specific and strategic evolution that focuses on opportunities to better JPS as a network. This can be seen in the improvements to legibility within the icon and typography. Our design styles and approach to all communication materials moving forward must provide clarity because it reflects the quality of care that is provided.
We selected the Tisa typeface family to bring a more contemporary look to the JPS brand. By contrasting a sans serif and slab serif typefaces, we are able to provide variety to the various extensions of the brand without sacrificing consistency or legibility. When paired with the updated icon, this typeface maintains brand recognition within the community and displays a more approachable image.
– Charlie Howlett