Icon Golf is a premier luxury golf and travel club that offers its members exclusive access to some of the world’s most prestigious courses and destinations. With a focus on camaraderie and unparalleled experiences, Icon Golf provides a white-glove touch that transcends traditional golf memberships. The organization prides itself on creating a community where members can enjoy the finest in golf, travel, and connect with like-minded individuals.
Despite its exceptional offerings, Icon Golf faced challenges in effectively communicating its unique value to potential members. The existing website needed an update that improved UX and better aligned with the luxury aesthetic the brand embodies. Additionally, the absence of a member portal created a segmented experience for both prospective and existing members. Icon Golf partnered with Schaefer to develop a comprehensive digital solution that would enhance membership sales and streamline internal operations.
Goals
- Develop a clear positioning strategy
- Improve web navigation, responsiveness, and intuitiveness
- Update the design to align with the luxury and sophistication of the brand
- Unify the member experience through a member portal
- Streamline the conversion funnel by integrating CRM platforms and Hubspot
Approach
Schaefer designed a visually stunning website that instantly connects visitors with the brand’s lifestyle and identity. We began by formulating a clear positioning statement that emphasized Icon Golf’s unique selling proposition, highlighting the camaraderie and exclusive experiences offered. This foundational messaging was crafted to resonate with the target audience and integrated across all communications for a synergistic effect.
As the primary gateway for potential members, the site was developed with intuitive navigation and responsiveness across all devices, ensuring shorter paths to essential information and a better user experience. The dark color palette and sleek typography elevate the brand’s luxe feel, while high-quality imagery showcases the more intangible benefits of membership, like adventure and connection. Engaging visuals further focus on Icon Golf’s four key offerings, piquing curiosity and encouraging deeper exploration.
To unify the user experience, we equipped the website with a robust member portal platform. This enhancement allows for seamless interaction, improved communication, and personalized content for members.
On the backend, we improved internal operations by integrating the website with Icon Golf’s CRM system, HubSpot. This update streamlined the sales funnel, automated prospecting efforts, and improved internal efficiencies.
Results
The new website’s intuitive design and navigation led to longer visit durations and higher engagement rates, effectively communicating the brand’s value proposition to potential and current members.
- 66.9% increase in sessions
- 68.3% increase in engaged sessions
- 62.8% increase in new users
By integrating the website with HubSpot and the new member portal, we were able to streamline internal processes and reduce the time and cost spent on manual updates, allowing the Icon Golf team to focus on enhancing member experiences.
