An Unbranded Campaign to Educate ECPs on the Benefits of Early Surgical Intervention for Glaucoma
Surgical treatment for glaucoma has dramatically changed in recent years. For decades, eye care providers (ECPs) have known the only way to manage glaucoma is to reduce intraocular pressure (IOP). They also know that many patients struggle with compliance, adherence and the long-term side effects associated with drop therapy. Along with educating ECPs on safer, less invasive sight-preserving surgery, OMNI® needed ECPs to consider patients for surgical intervention earlier than ever before — especially as a stand-alone (outside cataract surgery) procedure. But asking them to make that leap is less effective coming from a brand than a resource. Doctors trust research and clinical studies, so the best approach is sometimes unbranded.
Educate ECPs on the benefits of MIGS
Advocate for earlier intervention for pseudophakic eyes
Highlight the benefit of a stand-alone procedure like the OMNI® Surgical System
Increasing Referrals Through Provider Education
Unbranded campaigns have many benefits. They raise awareness, provide independent education on disease states and treatment options, drive patients to providers and help providers better identify patients.
For OMNI®, the goal was two-fold. Educate providers on the dramatic benefits of minimally invasive glaucoma surgery (MIGS) as a stand-alone procedure and pull demand from the optometric referral channel earlier. In lockstep with a branded campaign for the OMNI® Surgical System, the two campaigns worked together, growing market share among surgeons and shifting the point of surgical intervention to be earlier for patients with mild to moderate glaucoma patients.
What Lurks Beneath the Surface
Glaucoma has been dubbed the “silent thief of sight.” During the early stages of the disease, symptoms often go unnoticed. But the damage caused to eyesight as glaucoma progresses is irreversible, causing permanent vision loss and even blindness. While there is no cure, the best way to manage glaucoma is to consistently and proactively lower pressure within the eye (IOP).
To illustrate the often undetectable signs of glaucoma, we asked ECPs to consider what danger lurks beneath the ocular surface – representing the disease with a legendary sea creature who is phantom as much as monster. The Kraken lurking beneath an unsuspecting kayaker on the surface mirrors the progression of glaucoma – just because you can’t see it doesn’t mean it isn’t there.
The introduction of MIGS to a critical optometric referral market as an alternative to first-line drops, combined with a branded approach extolling the benefits of the OMNI® Surgical System as a stand-alone intervention, gives ECPs more impetus to treat their patients with a reliable surgical option that may lower IOP safely and sustainably with minimal recovery time. Better still, is the ability to proactively manage the disease and preserve as much of a patient’s sight as possible.
By reinforcing the benefits of early intervention with vibrant visual language and messaging that encourages open dialogue, they were more likely to research, ask their peers and consider MIGS and products like the OMNI® Surgical System when treating a patient with mild to moderate glaucoma.
To make a true impact in the industry, we developed and deployed a full omnichannel engagement strategy, leveraging paid, personal/non-personal promotion and earned channels. We brought the conversation where our audience was most likely to seek education – online, on social and among their peers at events such as the American Academy of Optometry. Leveraging each interaction as an opportunity to dive deeper into the research and generate leads.
Engaged 50% of the optometric referral market, within 90 days (14,000 engaged users)
Generated significant word-of-mouth equity at key trade shows
Created demand for branded efforts to fulfill
Contributed to the overall brand strategy that moved OMNI from start-up to top-2 devices in 18 months
For too long, medicine has focused on the symptoms of an illness rather than the person experiencing them. Since 1970, the University of North Texas Health Science Center at Fort Worth (HSC) has been hard at work, pursuing new and innovative ways to approach the full spectrum of health. And while HSC is one of the nation’s premier graduate medical schools and research centers, the community it serves was still in the dark about all the ground-breaking work they were doing to secure a healthier future for everyone in North Texas.
HSC needed a campaign to not only strengthen its brand but promote whole health and build a relationship with the community they serve.
Increase brand equity
Define what HSC is and does
Owning whole health
As HSC expands its clinical focus to the community, Schaefer helped express its distinctive approach to medicine – shifting the conversation about health in our community from isolated and reactive to whole and inclusive. Complete with proactive ideas, treatments and solutions that have the potential to radically improve people’s lives and the future of medicine as a whole.
As an institute of higher education, HSC fosters an environment that empowers innovative ideas and research, expanding the meaning of care from patient to lifestyle and community. So we reframed the brand around their commitment to improving total health – not just health care – and positioned HSC as a model and leader in the whole health initiative.
An approach to care that connects
HSC’s identity was long tied to its name rather than its impact. In rethinking the brand, we uncovered how their approach to medicine literally connects health to everyday experiences and provides new opportunities for innovation. So we introduced people to a bigger picture of health – one that considered jobs, nutrition, access to public transportation and other influences beyond symptoms that affect a community’s health.
The initial campaign launch covered the city of Fort Worth, securing the HSC brand firmly in local conversation. Between June and August of 2021, we were able to establish HSC’s distinct position and instill a sense of pride and community around whole health.
Changing perceptions can be accomplished in many different ways. When it comes to public health, facts must play a key role in education, which can lead to change. In 2021, a general lack of vaccine confidence was causing concern and hesitancy among specific communities. UNTHSC partnered with Tarrant County and Schaefer Advertising to assist with vaccine education, communication and distribution of COVID-19 vaccines in North Texas. The primary objective was to reach and convince those who may not have heard, have access to, or are opposed to getting vaccinated.
Education and awareness in the greater Tarrant County region
Increase vaccinations in historically underserved markets outlined by Tarrant County:
Black, Hispanic and Vietnamese neighborhoods
Knowing that education is the first step, we saw an opportunity to engage with community-based organizations, faith leaders and other trusted members of these communities to design a campaign that drove awareness and, most importantly, access. The ultimate goal was to help the public feel informed and confident about getting vaccinated and empower people to make that decision for themselves and their families.
We leveraged in-depth research and population data outlining key neighborhoods and zip codes for localized media placements and outreach events and behavioral trends to reach these audiences with empathetic and culturally relevant messaging backed by science.
Additionally, we implemented proven best practices for copy and visual solutions for reaching these audiences, including simplified text, negative space, multilingual advertising and featuring key members from each target community to build trust.
Developed a new microsite that served as a resource for community partners, vaccine registration and community education
Launched a hyper-focused, omnichannel media campaign consisting of OOH, print, direct mail, paid search, social, display, radio, streaming radio and direct buys with local publications directing users to the new microsite
Partnered with influential members and popular media outlets to not only reach but resonate with each community
Curated content in three languages to build trust and targeted ads to Spanish and Vietnamese websites and high-traffic neighborhood establishments.
127,108,089 total impressions served in our market in just 3 months
20,000+ vaccines administered to key zip codes designated as populated with residents who were unaware, unable and/or unwilling to get vaccinated
In Spring 2021, the Fort Worth Zoo was ramping up to unveil their new habitat, Elephant Springs. The habitat, which is home to the Zoo’s Asian elephant herd and a greater one-horned rhino, is part of the Zoo’s Wilder Visioninitiative. With opening day on the horizon, the Zoo needed a way to generate excitement and communicate the truly immersive experience to new and returning Zoo goers. After all, Elephant Springs is more than a habitat. It’s a destination worth visiting.
After more than a year at home, people were ready to look forward to something big. And the grand opening of Elephant Springs was the perfect way to delight and excite animal lovers everywhere. Featuring wildlife and environmental details unique to the natural habitat that inspired it, we wanted to highlight this much-awaited encounter as more of an adventure than an exhibit.
Increase awareness and excitement for the opening of Elephant Springs
Boost ticket sales from both new and returning customers
Develop a campaign that extends beyond opening day
Some of the best things in life aren’t things at all. They’re places. Filled with the sights, sounds and even splashes that make a place unique. Drawing inspiration from Elephant Springs’ authentic environment and immersive nature, we decided to focus the campaign around capturing the playful and engaging way both people and wildlife experience the habitat.
The only problem? We had to imagine it. To ensure the campaign was ready in time to promote the exhibit as soon as it opened to the public, we had to envision the experience based on renderings and small-scale models. The habitat has no shortage of water features — large pools and waterfalls designed to create new opportunities for animal enrichment and soakers that allow guests to interact with the herd directly. Alongside the Asian elephants that now call this habitat home, we decided to make water a main character in our campaign.
Working with wildlife is tough. Patience, flexibility and creativity are essential to capturing key frames and moments that can be utilized in the campaign. We partnered with zookeepers to create fun enrichment opportunities that allowed us to photograph organic moments of the elephants getting acclimated and enjoying their new yard. In the end, we were able to provide the Fort Worth Zoo with a full stack of assets that could be used for years to come.
To build excitement for the new exhibit, we created a delightful soundtrack made entirely of the splashes and features of Elephant Springs, composing a soundscape as adventurous as the environment.
Opening a new exhibit attracts people from all over the state and beyond. To help meet the Zoo’s annual goals, we created a robust omnichannel campaign inclusive of traditional and digital media, including streaming audio, video and TV. Seeing an opportunity to expand awareness, we partnered with Visit Fort Worth to co-brand ads in Texas Monthly and on billboards across Texas. Additionally, we targeted travelers throughout DFW and Love Field. Because this was an awareness campaign, our success was measured in tickets sold (attendance), impressions served and reach across the state.
200% increase in website sessions
242% increase in new users on the Elephant Springs webpage
5.6 million website pageviews
1 million website sessions
681.3k new users on the website (16% increase in sessions and 22% increase in new users)
200.1K general admission tickets purchased and 8.1k memberships/renewals sold during the campaign run (April – July)
The Fort Worth Zoo met their annual attendance goal in three months early
16% increase in organic search and direct channel traffic to the website
TCU Football is back! In the 8th year of this project, we wanted to celebrate TCU’s tradition and history in a way that would unite all Frog fans. Last year, fans missed out on the game day experience because of COVID. This year is all about reuniting with the gridiron, tailgating traditions and most importantly, each other.
The theme for this year’s Riff Ram video, Gather, centers around a return to normal as it takes you on a game day journey through campus, tailgating at Amon Carter and into the stadium itself. Game days in the fall look different for each Horned Frog fan. Some fans enjoy the game day experience from their couch, while others spend all week planning for their perfect tailgate. Regardless of how we support the Frogs, we are stronger together. Gather celebrates the triumphant return of the Horned Frog Faithful by bringing us back to the beat of the drum, the rustle of pom-poms and the roar of the crowd.
See you at the Carter!
Concept by: Schaefer Advertising Co. Produced by: Schaefer Advertising Co. and Make Something Beautiful
Every year, migratory birds travel through Texas to reach their destination. Many of them migrate at night, when street lamps and building lights shine bright. During peak migration months, artificial lights can pose a danger and often cause death for millions of migratory birds traveling at night. Inspired by our love of the Texas sky and all the wildlife in it, we developed a campaign to raise awareness and encourage Texans to turn off the lights.
The Challenge: Reduce Unnecessary Light Pollution
The Cornell Lab of Ornithology has dedicated itself to advancing its mission of understanding and conserving the natural world—with a specific focus on birds. According to research, light pollution emitted from Texas cities, especially DFW and Houston, attracts and disorients birds—causing millions of them to fatally collide with buildings and windows. To reduce non-essential light output during peak migration times, Cornell Labs partnered with Schaefer to create a PSA campaign to drive measurable change. The “Lights Out” initiative was designed to raise awareness around the issue and show Texans that saving millions of migratory birds is as easy as flipping a switch.
Protecting the Skies Over Texas
Our biggest challenge was utilizing data to create an emotional response, ultimately driving people to not only pay attention, but to act. We focused our attention on the two groups who could make the biggest difference—residents and commercial building owners/operators. With a nod toward Texas’ unofficial motto “Don’t Mess With Texas” and an appeal to Texan pride, we created the Protect the Skies Over Texas campaign.
Utilizing hard-hitting facts and direct language, we developed a message that spoke to our key audiences. The language paired with clean typography and bold visuals to make the campaign difficult to ignore. And easy to act on. To track the effectiveness of our planned media, we invited Texans to pledge to flip the switch on nonessentiallighting.
Meaningful change begins within our communities, so we connected with local leaders and business owners to ensure the campaign messaging we delivered inspired people to make a difference—in the air and on the ground.
Northpointe is a new master-planned community by Lennar that offers young families an ideal place to call home. Before opening to homebuyers, we needed to build the Northpointe brand to engage a wide audience and drive home that master-planned communities provide a practical and enriching lifestyle for young families at an unmatched value.
Understanding Northpointe’s Local Competition
Before offering any strategic recommendations, our team performed an in-depth competitive analysis to better understand the local market and isolate any opportunities for competitive differentiation. One specific challenge was that some of Northpointe’s competitors used the word
“North” in their brand name, which required us to offer direction that differentiated the Northpointe brand through visuals and copy.
Finding Brand Differentiation
Since Northpointe was in the pre-construction phase, we had to develop the brand from the ground up, setting the tone for the community to offer potential homebuyers a sense of home and depict a reliable place where friends and family can gather and enjoy each other and the community. Furthermore, we needed to create a flexible set of brand assets that the Northpointe team could leverage internally and in future marketing campaigns.
Our discovery process revealed that Northpointe is incredibly accessible and cost-effective, and an excellent option for young families seeking to buy their first home. More than that, Northpointe offers residents fantastic amenities without compromising on an excellent price point. So, we leaned into creating an attainable, yet elevated brand that appealed to people who are ready to put down roots.
Building a Fluid Creative Platform
The landscape was an important part of how the community was planned, so we tethered the brand story to the scenic views and natural beauty surrounding the area. We positioned Northpointe as the attainable, unique option and highlighted the scenic nature surrounding the community to illustrate its natural beauty and striking topography that envelopes the community.
The brand mark is quiet and subtle and the arrow above the “N” signifies the true North where home lies. The color palette is natural, but vibrant and balances the reserved nature of the brand mark.
Our tagline “When home calls, head North” is emotive, aspirational and strong, which further elevates the subdued nature of the brand mark. It also illustrates the beauty of home and touches on the natural surroundings that make Northpointe such a valuable place to live.
The stylistic complements we developed for the brand helped create a sense of place that can be used throughout the community. These pieces will weave the community together and keep the feel built within the brand alive throughout.
Crafted a brand that will attract and engage new homebuyers
Created a flexible brand that is simple and seamless for Northpointe’s internal team to utilize
Extended the brand through community elements like trail-markers, landmarks and wayfinding solutions
The Fort Worth Zoo was looking for a way to refresh their Valentine’s Adoption campaign to reach a broader audience and encourage more adoptions. As a new year approached, we gathered audience data and used our longtime partnership with the Zoo to create a reenergized Valentine’s campaign that appealed to a broader audience and sold more adoption packages.
Refreshing a Valentine’s Day Tradition
The Fort Worth Zoo Valentine’s Adoption campaign gives animal lovers a chance to show some love while contributing to the cost of care and wellbeing for the Zoo’s wildlife. In previous years, the Zoo primarily focused on penguin adoption packages, which were highly successful, but audience demographics revealed that most people purchased penguin adoption packages for children, limiting the impact of the campaign to one primary audience. Schaefer recommended including a new animal to encourage more engagement and the Zoo ran with our idea and responded by adding four new animals to the campaign—foxes, skunks, flamingoes, and porcupines — to fit more buyers’ unique personalities and relationships.
A Broader Appeal
Love has many definitions. By offering a larger selection of animals to adopt, we were able to personalize campaign messaging to connect with a wider audience and celebrate an even broader spectrum of love. For each animal, we chose to highlight different kinds of love that people experience.
Our romantic, love-focused options included foxes representing fox-y significant others. Our fun, anti-valentine’s day options were represented by a skunk and a porcupine because love can stink and even be a bit prickly. Finally, we included a “Galentine’s” option focused on celebrating positive friendships between women. By expanding our animal options, we were able to create a “choose your own” Valentine’s Day celebration.
We recreated a digital version of the classic Valentine’s Day cards from grade school for use on social media and leverage nostalgia as a vehicle for success. This medium offered us a space to use humor and strategically placed puns to highlight the different animal adoptions being offered as well as communicate the different types of love that Valentine’s Day celebrates.
Nearly 50% increase in animal adoptions sold YoY
40% of all orders were foxes
Despite Covid-19 and being a virtual event, 125 dinners were sold netting more than $15k in revenue
While the spring break season is consistently successful, Telluride Ski and Golf Resort needed ways to entice travelers to visit during off periods leading up to peak season. To do so, they developed a discounted lift ticket and partnered with Schaefer and local retail locations to get the word out. While similar campaigns had experienced previous success in markets within driving distance to the resort, Dallas Fort Worth, a flight-first market, needed a unique strategy and market push to get in front of the right audience and convince them to convert.
A Nimble, Focused Strategic Partnership
With spring break rapidly approaching, we moved quickly and efficiently to launch the campaign in market at the optimal time. Our team offered strategic direction to their in-house creative team to be most cost-effective and focus our efforts on media strategy and getting into market in a very quick time frame. Telluride offered the discounted tickets through ski shops throughout DFW, so our digital strategy focused on driving foot traffic into the retail stores to ultimately sell the lift tickets.
Creating a Digital Strategy Aimed at In-Person Conversions
Because there was no online portal for selling discounted lift tickets, our campaign focused on building awareness and driving audiences to local ski shop partners to purchase tickets. With minimal time available before launch, our team created a streamlined media strategy that pushed audiences to a landing page where they could learn more about the retailers offering discounted ski lift tickets. The strategy incorporated paid social and display ads targeted through strategic geofencing, contextual targeting and retargeting with content related to skiing, outdoors and travel. We determined that tourists are the primary market interested in and available to book last minute trips, and targeted users that had a propensity to travel and an interest in skiing and resorts. Ultimately, our team created an effective digital strategy that engaged leads and moved them to brick-and-mortar retailers to purchase their tickets.
Campaigns contributed to 181 total passes sold in-store and over $85,000 in total revenue for an overall ROI of 13:1.
Sold 181 tickets in 14 days.
Telluride sold 4X the number of ticket sales during our campaign compared to the previous period.
The Telluride “5 Day Special” landing page received over 6.9K pageviews over the course of the campaign.
Almost 11% of landing sessions were “engaged sessions” (691), where users spent more time on the page or bought tickets.
With new leadership in place the Fort Worth Chamber sought to revitalize the market’s perception within the Fort Worth business community and beyond. Schaefer was selected as their agency partner to lead them in developing and communicating the Chamber’s renewed energy and focus. The primary strategic imperatives were to both sustain the support of local businesses, while also expanding the Chamber’s economic development efforts beyond Fort Worth.
A Refreshed Position focused on New Energy, New Business
Each of our brand initiatives begins with a critical analysis of an organization’s strengths, weaknesses, and differentiators. For the Fort Worth Chamber, we identified the opportunity to capitalize on the legacy of the organization while creating a more defined and contemporary position that was current with today’s business climate. For the refresh, we saw an opportunity to stay true to who we are as a city and people, and root the Chamber’s new identity in the trailblazing spirit that has always defined Fort Worth.
We needed to reposition the Fort Worth Chamber from the outdated organization many perceived it to be to the vibrant connector, advocate and driver of economic development they are today. Tapping into the exuberant energy of the Chamber’s new leadership, we focused on positioning the brand as an energetic organization that provides new business opportunities to trailblazers and entrepreneurs alike.
A Trailblazing Identity
Through our archetyping process, the agency established the organization as a Hero persona, defined by strength, courage, commitment, and a drive to move things forward. Using the Hero archetype as a foundation, our creative team explored a multitude of solutions for the new Chamber brand. In keeping with our process of immersion, the team explored other related and competitive organizational brands, the history of Fort Worth and the Chamber to inspire the recommended design solutions.
A key objective in creating the new brand identity was to build a flexible system that could be used across platforms and multiple team members. The new identity has been seamlessly incorporated into the marketing efforts of the Chamber’s internal team and provides a malleable brand kit that they can use for years to come.
Check out our case study to learn more about the refreshed Fort Worth Chamber of Commerce identity.
Introducing The New Frontier of Business in Fort Worth
To introduce the refreshed and refocused Fort Worth Chamber, we leveraged the creativity of the new brand identity and launched the “This is the New Frontier” campaign. The campaign was a fresh way to communicate the future of the Chamber and its role in Fort Worth’s economic development to existing members and new business prospects. We wanted to create a campaign that was uniquely Fort Worth and nodded to the legacy and history of the Chamber, while highlighting the exciting new opportunities that our city offers moving into the future.
To focus on the energy of the new Chamber, we captured authentic video footage and photography using real Chamber members. The tone of the assets are impactful, positive and motivational and highlights the frontier of the future on which the Chamber sits and actively cultivates. The final campaign is aspirational and confident and communicates that Fort Worth is a place where people roll up their sleeves and get to work. To launch the campaign, we used a targeted media strategy consisting of automated direct email, paid social, paid search and community influencers leveraging the rich assets we captured in the video production and photo shoot.
This campaign aimed at promoting the Fort Worth Chamber’s launch into the regional market and their renewed emphasis on driving and supporting business growth in the city. It led to an increase in lead generation, memberships and interest in partnerships with the Chamber.
1.9 Million Media Impressions
5.3K Paid Search
246.6K Paid Social
396.5K External Email
Web Traffic Growth
46% Increase in Direct Traffic
64% Increase in User Engagement
19.5% CTR from Paid Search – 5x the industry average
230 Form Fills in 74 Days
66% Increase in Contact Us Submission
34% Increase in Membership Inquiries
Schaefer Advertising is a valued strategic partner of the Fort Worth Chamber of Commerce. When we embarked on a complete overhaul of our brand, they provided subject matter expertise, thought leadership, and made the process an enjoyable one – no small feat! I would highly recommend Ken, Sara and the entire Schaefer team for any organization whose stakeholders demand excellence and a legacy brand in the Fort Worth community.